Customer Service Agent

Job Title: Customer Service Agent – Panoramex Tour & Travel

Location: Guadalajara, Jalisco, Mexico

Company Description: Panoramex Tour & Travel is a leading tourism company based in Guadalajara, Jalisco, Mexico. We specialize in providing immersive and unforgettable travel experiences to visitors from around the world. Our dedicated team is committed to delivering exceptional customer service and creating lifelong memories for our guests. We are currently seeking a skilled and enthusiastic Customer Service Agent to join our team and promote our tour and travel services through various channels.

Job Description: As a Customer Service Agent at Panoramex Tour & Travel, you will play a vital role in ensuring customer satisfaction and promoting our services to potential clients. You will be responsible for engaging with customers through email, call center interactions, and in-person interactions to provide assistance, answer inquiries, and showcase the unique offerings of our tours and travel packages. Your exceptional communication skills, friendly demeanor, and in-depth knowledge of our services will contribute to the overall success of our customer service efforts.

Responsibilities:

• Respond to customer inquiries promptly and professionally through email, phone calls, and in-person interactions.
• Provide accurate information about our tour and travel services, including itineraries, pricing, availability, and special promotions.
• Assist customers in selecting the most suitable tour packages based on their preferences, interests, and travel requirements.
• Effectively communicate with customers to address their concerns, resolve issues, and ensure a positive experience.
• Promote additional services, upgrades, and add-ons to enhance the customers’ travel experiences.
• Handle booking and reservation processes, including processing payments, issuing tickets, and providing confirmation details.
• Maintain accurate customer records, transaction logs, and databases to track interactions and update customer information.
• Collaborate closely with other departments, such as sales, operations, and marketing, to ensure seamless customer experiences.
• Stay updated on industry trends, new tour offerings, and travel regulations to provide accurate and up-to-date information to customers.
• Strive to meet and exceed customer satisfaction goals and maintain high-quality service standards.

Requirements:

• Previous experience in customer service, preferably in the travel or hospitality industry.
• Excellent verbal and written communication skills in English and Spanish.
• Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds.
• Proven problem-solving abilities and the capacity to handle customer complaints and concerns with empathy and professionalism.
• Familiarity with reservation systems, customer service software, and email management tools.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Detail-oriented mindset with excellent organizational and time-management skills.
• Passion for travel, tourism, and promoting exceptional customer experiences.
• Flexibility to work varied shifts, including weekends and holidays, to meet customer demands.
• High level of integrity and commitment to upholding company values and customer service standards.

If you are passionate about travel, possess outstanding customer service skills, and enjoy promoting unforgettable experiences, we would love to hear from you. Join our team at Panoramex Tour & Travel and be part of a company dedicated to delivering exceptional service and creating lifelong memories for our valued customers.