About Us

The address of our website is: https://panoramex.com.

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Media

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Cookies

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Who we share your data with

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How long we keep your data

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Last updated: FEB 10, 2026

Panoramex Tours & Travel (“PANORAMEX”), based in Guadalajara, Jalisco, Mexico, is committed to protecting your personal data, privacy, and informational self-determination. This Privacy Policy explains how we collect, use, protect, and, when necessary, share your personal information when you use our services.

1. Data Controller

Panoramex Tours & Travel is responsible for the processing and protection of your personal data in accordance with applicable Mexican data protection laws.

Privacy Contact:
Email: info@panoramex.mx
Phone: +52 (33) 15780421
Guadalajara, Jalisco, Mexico

2. Personal Data We Collect

We may collect the following categories of personal data:

Identification Data

  • Full name

  • Nationality

  • Date of birth

  • Signature

Contact Information

  • Phone number

  • Email address

  • Address

Travel Information

  • Booking and reservation details

  • Travel preferences

  • Passport or identification (when required)

  • Emergency contact

Financial Information

  • Billing details

  • Payment method (processed via secure payment providers)

Digital Information

  • IP address

  • Website cookies

  • Interaction with our website or social media

3. Purpose of Data Processing

Your personal data is used for the following purposes:

Primary Purposes (Necessary)

  • Processing bookings and travel services

  • Payment confirmation and invoicing

  • Coordination of transportation, guides, and experiences

  • Communication before, during, and after the tour

  • Customer service and assistance

  • Legal and regulatory compliance

Secondary Purposes (Optional)

  • Promotions and special offers

  • Loyalty programs

  • Satisfaction surveys

  • Marketing and remarketing

  • Invitations to events

You may request restriction of secondary uses at any time.

4. Photo and Video Recording Policy

During certain tours and travel experiences, PANORAMEX may take photographs and/or record video for documentation, quality, training, and promotional purposes.

These recordings may include:

  • The tour guide presenting or explaining tourist attractions

  • General views of the group during guided explanations

  • Cultural or scenic moments of the experience

PANORAMEX is committed to:

  • Respecting your privacy and dignity

  • Avoiding intrusive or sensitive recordings

  • Using images primarily to document the guide’s presentation and the tour experience

Photos and videos may be securely stored and may be used in:

  • Internal training and quality control

  • Promotional materials (website, social media, brochures, presentations)

  • Marketing related to PANORAMEX experiences

If you do not wish to appear in photos or videos, please inform your guide or contact us at:

📧 info@panoramex.mx

We will make reasonable efforts to respect your preference whenever possible.

5. Data Sharing

Your personal data may be shared only when necessary with:

  • Hotels and tourism service providers

  • Transportation operators and certified guides

  • Secure payment platforms

  • Authorities when required by law

PANORAMEX does not sell or trade personal data.

International transfers (for example, global reservations or international travelers) may occur under appropriate data protection safeguards.

6. Your Privacy Rights

Depending on applicable laws, you may request:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion when legally applicable

  • Objection to certain uses

To exercise your rights, contact:
📧 info@panoramex.mx

We will respond within a reasonable legal timeframe.

7. Cookies and Digital Technologies

Our website may use cookies to:

  • Improve user experience

  • Analyze website performance

  • Personalize content and advertising

You may disable cookies through your browser settings.

8. Data Security

PANORAMEX implements reasonable administrative, technical, and physical safeguards, including:

  • SSL encryption

  • Restricted database access

  • Internal privacy protocols

However, no internet system is completely secure.

9. Data Retention

Personal data will be retained:

  • During the business relationship

  • As required by applicable laws (tax, tourism, and regulatory)

  • Until a valid deletion request is received

10. Policy Updates

PANORAMEX may update this Privacy Policy at any time. Updates will be published on:

www.panoramex.com

11. Consent

By booking our services, using our website, or providing personal information, you acknowledge and accept this Privacy Policy.